Refund policy

At Greenbio Products, we are committed to delivering high-quality, 100% compostable, and sustainable packaging solutions. Every product undergoes stringent quality checks before dispatch. However, if your order arrives damaged, defective, incorrect, or has a genuine issue, we are committed to resolving it through a simple and transparent return and refund process.

Please review the policy below for details on eligibility, the return process, and refund timelines.

Returns

We accept return requests within 7 days from the date of delivery.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product must be returned in its original packaging.

  • The product should not be damaged due to misuse, improper storage, or handling after delivery.

  • Proof of purchase (order confirmation or invoice) is required.

To initiate a return, please contact us at:

Email: info@greenbioproducts.com

Return Address:

Eight Specialist Services Private Limited
2nd Floor, Devi Complex
66/4014, Doraiswamy Iyer Road
Kochi, Kerala – 682035
India

Please do not send products back without obtaining return authorization from our support team.

Damaged, Defective or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged product

  • A manufacturing defect

  • The wrong product

  • An incorrect size or quantity

Please contact us within 48 hours of delivery by mailing info@greenbioproducts.com along with:

  • Your Order ID

  • Photos of the product

  • Photos of the packaging

Once verified, we will arrange a replacement or issue a refund, as applicable.

Non-Returnable Products

Returns will not be accepted in the following cases:

  • Products that have been opened or used.

  • Products damaged due to improper use or storage by the customer.

  • Products returned without original packaging.

  • Products returned after the eligible return period.

  • Clearance, promotional, or final sale items (unless received damaged or defective).

Exchanges

If you received an incorrect product or size due to our error, we will arrange an exchange subject to product availability.

Refunds

Once we receive and inspect the returned product, we will notify you regarding the approval of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • The refund will be initiated within 7–10 business days after approval.

  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Return Shipping

If the return is due to our error (damaged, defective, or incorrect product), Green Bio Products will bear the return shipping cost.

For returns requested for any other approved reason, the customer may be responsible for the return shipping charges unless otherwise agreed.

Contact Us

For any questions regarding returns or refunds, please contact us:

Greenbio Products
Email: info@greenbioproducts.com